Question: Someone is trolling in base, what do I do?
Answer: Try to get any iC to handle the issue. If the person keeps trolling, request for an RR member to come and kick the person.

Question: What do I do if security or any other station stops working?
Answer: Tag @Room Rights in #swat-requests and ask them to fix the issue at hand.

Question: If I have an idea for something I think would make a nice addition in base, what should I do?
Answer: Go to the Discord channel called #base-suggestions and write your suggestion there!

Question: Someone keeps letting people in through security without checking if they’re employed, how should I go about that?
Answer: Depending on theirs and your rank, you should give them an infraction for not completing their duties right. If their rank is too high for you to infract, please screenshot the instance for evidence and reach out to an iC to handle the issue!
You can find more information on who you can infract in the Infractions Guide.

Question: If I’m confused about something and would like an answer to my questions while I’m in base, who should I approach?
Answer: You can go to the Help Desk and wait for an iC to come and assist you.

Question: Am I allowed to sit on the pillows or piano to AFK, or are those seats reserved to iC members only?
Answer: Everyone can AFK in any of the AFK spots in base regardless of rank! Donors, SV and Allies can even AFK on pillows/piano.

Question: Who is allowed to sit on the floor in base even when it’s not the weekend?
Answer: Donors and SV.

Question: How long do I have to wait before promoting someone when returning from FTB?
Answer: You have to fill a station and wait 5 minutes before you can promote anyone. Additionally, make sure that both your and the promotee’s online time is 15 minutes!

Question: What should I do if I accidentally promote someone that I shouldn’t have?
Answer: Tag @Portal Admin to reverse the promotion in #swat-requests on Discord, or contact an active one directly.

Question: What should I do if I promote someone into a division that needs training, but they don’t have time to be trained?
Answer: Tell them to “AE” and explain that someone else will have to promote them again later.

Question: How do I know if someone’s eligible for a promotion?
Answer: On the portal go to Logs > Promotions, and then search the person’s username. If there’s a green “Promote” prompt, it means you can promote them! Additionally, make sure their online time is minimum 15 minutes and that they’ve been actively filling a station for the last 5 minutes.

Question: What should I do if I find some mistakes on the website?
Answer: Use the #suggestions channel, or contact a Web Admin and inform them of the mistakes you have discovered. They will either correct them themselves or request for someone eligible to do it. 

Question: What should I do if I forgot my password on the portal?
Answer: Go to habboswat.xyz and click on “Forgot Password”. Follow the instructions on the website to reset your password. You will have to log on Habbo and change your motto in order to do so!

Question: How can I notified of events happening or access to special channels in the Discord server?
Answer: Go to #general-roles and react to the applicable messages depending on what access you want!
You can unreact to them at any time to remove the role again.

Question: Someone in the SWAT server is sending me inappropriate messages through Discord, what should I do?
Answer: Take a screenshot of the messages they are sending you and forward them to an iC or a Founder.

Question: How long can I be inactive without getting discharged?
Answer: Depends on what rank you are:
– Non-iCs: you can be inactive for 14 days without any consequences. Once you have been offline for 14 days+, you might get demoted. If you have been offline for 6 months, you might be discharged without any warning.
– iCs: you can be inactive for 7 days without facing any consequences. Once you have been inactive for 7 days+, you could get demoted to a non-iC rank after being warned by a Division Leader or a Founder. After being demoted, the same rules as above apply.

Question: I’ve been discharged from breaking a rule that I didn’t break, who can I contact about possibly being reinstated?
Answer: Contact a member of Foundation and ask them to look into your case, they might consider reinstating you, should they have enough evidence to support your case.

Question: Who can I contact to get information about why I or someone else have been discharged?
Answer: If you have access to view the Infractions section on the portal and can view other people’s infractions, you can find the reason behind someone’s discharge. Otherwise, you can go to base or Discord and request for an iC (preferably 1iC+) to inquire about the reasons behind your discharge.

Question: I was discharged after breaking some rules but would like to rejoin SWAT, is that possible?
Answer: Should your misconduct not be too bad, you can rejoin SWAT as a recruit 2 weeks after you were discharged.

Question: A Habbo user from a different agency comes into base, they’re an iC and are looking to transfer, what should I do?
Answer: You can request for a Founder to come into base in #swat-requests or if none are available, take the person’s Discord User and forward it to a member of Foundation.

Question: A person sits down at the Transfer Desk, what can I do to help them?
Answer: You can first ask if a Transfer member is in base, they can them help them immediately. If no one is in base, use the #swat-requests channel in order to get someone into base to help! It’s often very helpful if you note down their username.

Question: I worked at SWAT in the past but had to retire due to IRL commitments. Who can I get in touch with to get reinstated?
Answer: If you were an iC in the past and would like an iC rank again, you will have to get in touch with a Foundation member. If you were a non-iC, you can ask any member of the transfer unit. 
You can find more information on the Return Policy in the Code of Conduct – Section 10.

Question: My badge hasn’t been accepted even though it has been a while since I requested it, what should I do?
Answer: Either find a badge admin while they’re in base or request for one in #public-requests or in #swat-requests if it’s a division badge.

Question: My badges have been removed, what could be the reason behind that?
Answer: Typically, your badges will get removed if you’e been discharged. On very rare occasions it’ll be because someone is abusing their badge admin. However, if that was the case, you would be made aware of it through our Discord server.

Question: How do I wear the most recent badge that I got accepted?
Answer: It’s only possible to favorite badges on the Classic Habbo client (not the Modern). To do it, you have to click on your profile and find the badge. Beside the badge, there is a small heart that you can click on to “wear” it. The process is similar on mobile: find the badge on your profile -> click the heart to wear it.

Question: What badges can my ALT (alternative account) get?
Answer: Your ALT can get all the badges that you’ve earned. It will typically only have the badges you need to enter stations or do your job – e.g., Sec, Training, Detectives, iC, unit badges.

List of who to tag in #swat-requests (or #public-request if you’re not a SWAT member) depending on what you need:
– Badge Admin: Accepting of rank badges.
– Points Admin: Claim or inquire about points.
– Rank Seller: To buy ranks, SV, Disc Perks or other items, or to inquire.
– Room Rights: Bop users, kick/mute trolls, fix furni/wired, and add room promo
– Web Admin: Website help or changes.
– Portal Admin: Portal help from any 1iC or Foundation.
– Transfer Team: Rank offers or Rank inquiries.
– External Affairs iC: External Affairs inquiries (Allies + Treaties).
– iC Team: Reporting another member, pay and any other inquiries.
– OOA 2iC: Discord Roles or non-iC LOA approvals.
– Commissioning Committee 1iC: Portal help, Discord admin, LOA/Infractions approvals.
– Foundation Team: Donations, iC LOA approvals, or to report an iC member.