Learn how to handle infractions!
Greetings, dear hardworking SWAT members!
This is a guide made for you as a resource to understand our Infraction System. The guide has been made by past and present iC members in hopes of it helping you out in cases where you are unsure on how to properly handle infractions towards people that are breaking the rules stated in our Code of Conduct or Habbo Way.
It is very important to observe the state of our base and Discord server on a daily basis and make sure that everyone is working in peace and harmony!
- Verbal Warnings (up to two): these should be used as a way to give our employees an opportunity to fix their behaviour and stop breaking the rule. Please ensure to let them know where they can find the Code of Conduct and why it is important to follow the rules in the future.
- Written Warnings (up to three): this is where the employee in question should seriously consider changing their behaviour, after it has been clearly and kindly explained to them why it is unacceptable. Employees should be told that, after 3 Written Warnings, the next stage of the process is a demotion!
- Demotion: a demotion of one to two divisions for non-iC employees (one to two ranks for iCs), depending on the severity of the infraction. This should be used as a punishment and an incentive to do better, and the employee should not become unmotivated after their behaviour brought them to this point. Explain that they should move on to better behaviour and inform them that the next strike leads to their termination.
- Termination: if, after a demotion, unacceptable behaviour continues, the employee should be terminated, and can restart their employment as a Recruit 2 weeks after their termination.
What infraction am I allowed to handle at my rank?
Types of Offences
When members are in base, they’re expected to be alert and responsive. This is so that when people visit or are coming back into base, they’re welcomed by people that are actually there. You can find information about this in the Code of Conduct, section 3 (Room Etiquette), which tells you about what is expect of a member while they are in base.
Should a member require to potentially be away from Habbo, then they should go to FTB or fill any of our other AFK seats until they are able to be active in a station again.
When infracting someone for idling in base, offer advice as to how they can prevent this from happening again. This could be as simple as telling them to type regular welcome messages in the chat.
Habbo Mafia’s are a group of people with the sole purpose of causing havoc and upset to other people on Habbo. Mafia’s are mostly known to steal coins or furni, trash rooms and sometimes even dox other Habbo users. Doxxing is the act of sharing personal and sensitive information with malicious intent and is against the law.
You may see that Mafia’s often class themselves as ‘family’ and always follow orders given by those above them. Some mafias will often infiltrate agencies, militaries and other organisations to inflict harm on those that disagree with their principles. However most of the time they will first threaten to inflict damage (whilst providing evidence of their ability to) usually unless a sum of money is paid or accounts are transferred, etc.
The most common Mafias are:
– The Moretti Family
– The Bendetti Family
– The Cardano Family
– The Vitale Family
– The Forza La Famiglia
If you see someone in base with any of the known Mafia badges please report it immediately to anyone with RR and Foundation. In case you suspect that a SWAT member may be a member of a Mafia please report it to an iC immediately.
When to give an infraction
Each member has their own boundaries and methods on how to handle different situations, but we need to make sure to recognise the difference between urgent incidents and the ones that can usually be handled without the infraction as a final outcome.
From the previous chapter, you learned everything regarding offences that you could possibly face during your time anywhere on Habbo – we definitely encourage you to always speak up about the issues around you, especially if you are a victim.
The Foundation team of SWAT trusts each member to use their judgement, so if at any point something doesn’t feel right and you believe an infraction is the right decision, then please feel free to log it and ask people around you to witness – although always remember that your infraction is official once approved by the authorised rank.
Here is a few incident examples and how they would be handled:
Promotion Policy – Infraction example 1
See Code of Conduction, section 6c, subsection iv
In this example, a SWAT member (cupcakebiaa) promotes two members with less than 5 minutes between promotions.
An HR (bambiagent) politely corrects her on the mistake and explains what she did wrong.
How to log an infraction
Once you reach the Detectives division, you will automatically get access to the Infractions section on the portal. Simply click on: Logs > Infractions > “Add Infraction”. Fill out the Username, Action Type, Information and Evidence Uploads.
- Action Type: The options you have are Warning, Demote or Fired. Depending on the severity of the incidence, you will select the appropriate type.
- Warning is used for both verbal and written warnings! If a verbal warning is the case, remember to indicate in the beginning “VERBAL WARNING” so it can be distinguished from a written warning.
- Demotion, when selecting demotion, a new section called “Rank after demotion” will appear. In order to figure out which rank to put, you’ll subtract one or two divisions for non-iCs and one or two ranks for iCs. This means that if someone is mid division, you’ll give them the rank mid division 1 or 2 below (not automatically last or first rank of the division below).
- Fired is only to be used is people have already received a demotion before or if they break a major offence.
- Information: Mention the official rule from the Code of Conduct that was broken and include a brief summary of the circumstances that lead to the warning/demotion/firing. If there were witnesses, you can include them at the end of the information. Should you have the evidence in the form of a link, you would include it here.
- Evidence Uploads: Screenshots that can clearly prove your reasonings for reporting this specific issue. May sometimes be withheld in sensitive cases if Foundation deem it reasonable.
Evidence is a very important and mandatory part of each infraction that you log on SWAT’s portal. Therefore, it is important that you fill out all the applicable fields correctly and include as much information as possible.
If a logged infraction does not contain a screenshot evidence or sufficient information about the breach of rules, it will be denied by a 1iC+ when reviewed. Therefore, it’s very important to make sure you have concrete evidence before submitting an infraction!
With the help of our past and present iC Team, we’ve been able to put together this guide for all our members. Hopefully you will use it wisely and learn something from it!
This guide was initially made by a group of iCs that have for the most part retired now, but seeing as it has helped so many, some members of the current team have taken the time to improve and update it! Therefore, special credits below have been included to show gratitude for the hard work and help with this fantastic guide!
– Pythons and Adra_07 who were some of the original people to create this guide.
– Protestor32 who remade lost tables.
– cupcakebiaa, bambiagent, Vaicyon and -avocadorable for helping out making some fun examples and providing suggestions on changes that could be made!
Additionally credits to the original makers of the Guide that have now retired from SWAT: sk33r, Becca_4, jurlot, jabbowocheez, roshieyuu, allyyy, Nikyuu and LadyEmperor.