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Infractions Guide
Learn how to handle infractions!
Introduction
Greetings, dear hardworking SWAT members!
This is a guide made for you as a resource to understand our Infraction System. The guide has been made by past and present iC members in hopes of it helping you out in cases where you are unsure on how to properly handle infractions towards people that are breaking the rules stated in our Code of Conduct or Habbo Way.
It is very important to observe the state of our base and Discord server on a daily basis and make sure that everyone is working in peace and harmony!
Infraction Types
- Verbal Warnings (up to two): these should be used as a way to give our employees an opportunity to fix their behaviour and stop breaking the rule. Please ensure to let them know where they can find the Code of Conduct and why it is important to follow the rules in the future.
- Written Warnings (up to three): this is where the employee in question should seriously consider changing their behaviour, after it has been clearly and kindly explained to them why it is unacceptable. Employees should be told that, after 3 Written Warnings, the next stage of the process is a demotion!
- Demotion: a demotion of one to two divisions for non-iC employees (one to two ranks for iCs), depending on the severity of the infraction. This should be used as a punishment and an incentive to do better, and the employee should not become unmotivated after their behaviour brought them to this point. Explain that they should move on to better behaviour and inform them that the next strike leads to their termination.
- Termination: if, after a demotion, unacceptable behaviour continues, the employee should be terminated, and can restart their employment as a Recruit 2 weeks after their termination.
What infraction am I allowed to handle at my rank?
Types of Offences
Minor Offences
When members are in base, they’re expected to be alert and responsive. This is so that when people visit or are coming back into base, they’re welcomed by people that are actually there. You can find information about this in the Code of Conduct, section 3 (Room Etiquette), which tells you about what is expect of a member while they are in base.
Should a member require to potentially be away from Habbo, then they should go to FTB or fill any of our other AFK seats until they are able to be active in a station again.
When infracting someone for idling in base, offer advice as to how they can prevent this from happening again. This could be as simple as telling them to type regular welcome messages in the chat.
When filling stations, all members are expected to not go AFK. Sometimes people abuse the “no idling rule” by using a 3rd party software called Auto typer/clicker. This essentially helps these individuals from idling at a station by, for example, making their avatar wave every 5 minutes even while they are away from their PC.
By doing this, members are able to fulfill task requirements without them actually being present behind the screen. This is a breach of trust and honesty, since members are then saying they have completed work which they actually did not do!
According to section 3 in the Code of Conduct about Room Etiquette, it is clearly mentioned in subsection b, point ii that members are expected to be alert while filling a station and should not use autotypers to avoid idling.
As a first offence, the member will be given a verbal warning. Should they continue to break the same rule, then they will receive a written warning instead.
In the 3rd section of the Code of Conduct called Room Etiquette (subsection b, point iii), it is explained that members should not sit on the floor as this permission is limited to those who hold a Special Visitor pass.
This rule should be ignored on the weekends!
Otherwise, if you catch an individual sitting on the floor, ask them to stand up or fill a station and let them know that what they’re doing is against the rules.
If the individual refuses, verbally warn them and if anyone is around with room rights ask for them to be bopped to FTB. If they were to do it again after this, you will change the verbal warning to an official written warning instead!
When in base (excluding the lobby), members and visitors are expected to have the correct motto, badge and where appropriate, uniform. Information about this can be found in section 3 about Room Etiquette, subsection 1.
While filling security, we ask that you check these and do not allow entry until they are correct. However, once they are through security, if you catch them with any of the 3 stated above incorrect, you reserve the right to remind them to fix these.
If an individual refuses, you may verbally warn them. If the person breaking the rules is not a SWAT member, you can request to have them bopped out of base by someone with room rights. The Foundation Team can decide to have the member’s SV or Alliance badge removed should they continue to break the rules.
Please note that the uniform policy is not applicable on the weekends! However, what they wear instead should be appropriate. For example, being topless is unacceptable and you can give someone an infraction should they wear inappropriate clothing while in base.
In the first part of the Code of Conduct about Behavioural Standards, it is mentioned that SWAT members are expected to be polite and respectful at all times, and that there is a zero tolerance policy for any form of discrimination.
These rules are in place to ensure that any SWAT employee or visitor refrains from using any language which may insult another SWAT member or a group of employees. This also means excessive use of negative words violates our code of conduct.
If anyone violates this they should be told to stop and they should be told why they’ve been told to stop. If they continue after being told to stop, they should be given a verbal or written warning depending on the context of the situation.
The promotion policy has a lot of different points to keep in mind, so there are a lot of different offences that could be made. As a member of SWAT, it is your responsibility to educate yourself and others on how to conduct promotions without breaking any rules!
The full extent of our promotion policy can be found in the Code of Conduct, section 6 (Promotions).
Some examples of the most common offences seen are:
- Promoting too early:
- When the promoter and promotee’s online time is less than 15 minutes.
- If the promoter or promotee have not actively filled a station for 5 minutes.
- If the promoter does not wait 5 minutes between promotions.
- Hovering for promotions – the situation where a SWAT member stands behind or near another employee, purposely waiting for their next promotion time.
Should a member fail to follow any part of the promotion policy, then it is your job to give them a verbal warning. If the member continues to break the same rules of the promotion policy, they will receive a written warning instead.
Major Offences
Habbo Mafia’s are a group of people with the sole purpose of causing havoc and upset to other people on Habbo. Mafia’s are mostly known to steal coins or furni, trash rooms and sometimes even dox other Habbo users. Doxxing is the act of sharing personal and sensitive information with malicious intent and is against the law.
You may see that Mafia’s often class themselves as ‘family’ and always follow orders given by those above them. Some mafias will often infiltrate agencies, militaries and other organisations to inflict harm on those that disagree with their principles. However most of the time they will first threaten to inflict damage (whilst providing evidence of their ability to) usually unless a sum of money is paid or accounts are transferred, etc.
The most common Mafias are:
– The Moretti Family
– The Bendetti Family
– The Cardano Family
– The Vitale Family
– The Forza La Famiglia
If you see someone in base with any of the known Mafia badges please report it immediately to anyone with RR and Foundation. In case you suspect that a SWAT member may be a member of a Mafia please report it to an iC immediately.
Double jobbing is where an employee of SWAT actively working, sets up an alternate account that is also a member of either SWAT or any other Habbo agency/military.
Any personnel caught in this action will be issued with a strike 3 and fired from Special Weapons And Tactics immediately, as this shows great disloyalty and cannot be permitted.
If you do catch someone double jobbing in SWAT or are suspicious of them, please take a screenshot of any proof of why you are feeling this way and report it to an iC without hesitation to investigate further and put an end to this.
Alternatively, if a member from another agency/military comes up to you and reports an employee of SWAT for double jobbing, ask for their Discord and evidence there and then. After you have gathered all the information, please contact any iC of SWAT to further deal with the situation at hand.
This is a very serious form of offence, which can significantly damage SWAT’s reputation, connections with our allies and agencies community in general, as well as put our entire agency on Ban on Sight or even National Punishment in some other agencies!
Activities labelled as ”poaching” include the following:
– Encouraging and persuading members of another agency/military to leave or transfer in order to join SWAT.
– Manipulating an employee of another agency/military by offering them better pay, ranks, admins or other things with intentions to make them join SWAT.
– Bribing member of another agency/military by giving them credits or furni/HC to leave their agency and join SWAT instead.
In case you encounter any situation explained above or similar, please report this issue to the iC team as soon as possible – no matter if the person is a part of SWAT or another community!
Trolling is where a member of SWAT intentionally tries to disrupt the workflow within it.
It gives a very unprofessional vibe and as an Agency we don’t want guests, new employee’s or anyone else thinking that we don’t mean business and condone this behaviour.
Trolling behavior can include but not limited to:
– Cyber-bullying
– Spamming
– Anti-Social behaviour
– Repeatedly and intentionally breaking rules. (usually using color chat, not wearing the uniform, sitting on the floor, dancing)
– Disrupting the workflow by acting in certain ways
All members who participate in this type of behaviour will be dealt with accordingly and will either be Striked, Demoted or Fired depending on the severity of it.
It may either be discussed or decided on the spot what the infracting person finds suited.
In case of demoting/firing contact an iC for support.
Screenshots will show more validity and will form value to the infraction along with witnesses.
Admin and Room rights are only given to trusted members in SWAT.
It is a great responsibility and we expect everyone to follow the rules and not take advantage of their new powers. However some people may feel the need to use their powers to show off!
Examples are the following:
– Badge Admin: giving group rights to members that aren’t officially selected for this admin role, removing people or their group rights without the command of the admin overseer
– Pay Badge Admin: accepting the membership requests from people that didn’t complete the requirements or using the opportunity of already being a member of the group to collect their own pay without completing the requests
– Points Admin: adding or removing member’s points, including their own
– Web Admin: adding, deleting or changing pages without appropriate and approved reason
– Portal Admin: changing people’s ranks, deleting important logs, discharging accounts of people that still work at our agency
– Discord Admin: giving inapplicable roles to the members of our server, changing important settings including bots and permissions, adding emojis without purchasing, making new roles and channels without Foundation’s command
– Room Rights: occasionally founders and other admins may use the bopper to send someone to the lobby as a joke. This is okay, however it becomes a problem if it starts to become excessive.
If you believe someone is abusing any of their admin powers in the ways explained above, please create a ticket on the discord server. This system of reporting will be explained further down in the guide!
If we are aware of section 2, subsection b in our Code of Conduct, we should know that employees are not supposed to demand or share any personal information from their fellow workers – every individual is entitled to protect their own privacy.
Personal information includes but is not limited to:
– full real name and surname
– phone number
– home address
– social media accounts/emails
– images of the individual or their family and people they are associated with in real life
Private chats:
It is the individual’s responsibility to be careful in case they choose to share any information with the person they are messaging on Discord or Habbo. In case conversations or images get leaked with intentions to harm member’s position and image within SWAT, spread rumours, hack or dox them and more – evidence must be sent to any Foundation member via dms or ticket channels.
Private channels:
This category includes any SWAT related Discord server channels such as: ticket (complaint) channels, iC or Foundation related channels, department leadership channels and admin channels. If you happen to be a member in any of the above mentioned chats, you are meant to keep all the information that you get there for yourself. In case the information gets leaked to the people outside a certain channel/s, based on the severity of violation, the offender might be demoted/removed from the position that allows them access to that channel/s.
Exceptions:
– Members are permitted to ask for other’s discord username in order to invite them to the main or other SWAT related servers.
– Foundation and department leaders are permitted to ask for other’s email for the purpose of giving them access to certain folders, sheets or documents.
– Revealing private chats and channels is permitted in case the individual/s are asked to share it for disciplinary procedures.
From the words themselves, sexual harassment is a serious offense, as it may affect the victim in various ways. It includes a range of actions, such as: the usage of verbal transgressions, sexism or gender discrimination at work.
Some of the examples could be:
– Unwelcome sexual comments or jokes that continue even though the recipient has indicated that those behaviours are making them feel uncomfortable
– Sending or demanding inappropriate pictures without consent from an individual, for personal benefit or in purpose of forwarding the received image with intentions of ruining someone’s reputation
– An attitude where the person believes that they are superior only because of their gender, they belittle and treat differently the other genders publicly or privately
Any member of SWAT who presents this demeanor shall immediately get fired, as we do not condone this type of behavior. SWAT aims to provide a comfortable and loving environment. Having people of this image disrupts the peace in our community, as members may feel uncomfortable and may even be traumatized.
Possessing screenshots of the incident will strengthen the argument. Do not hesitate to log this type of infraction on the portal forthwith, as this case should not have a deliberation. Given that you witness a situation of the matter, do approach an iC member for further assistance.
The scope of this subject includes:
– Disruptive behaviour (angry or rude outbursts, verbal threats, swearing)
– Demeaning behaviour (insults or insensitive jokes or remarks, shaming, humiliation)
– Intimidating behaviour (implicit or explicit behaviors or threats used by one individual to control another; abuse of power through threats, coercion, and force of personality)
– Passive-aggressive behaviour (negativistic attitudes and passive resistance to demands for adequate performance)
– Dismissive treatment (constant refusal to value, recognize, acknowledge, praise contributions of others; exclusionary and over-ruling behavior)
As mentioned in the Code of Conduct, workers of SWAT are supposed to treat everyone equally and the differences between all of us are meant to be respected without exceptions.
In case you witness or are a victim of any negative behaviour mentioned above, make sure to approach the iC member and the situation will be dealt with immediately.
When to give an infraction
Each member has their own boundaries and methods on how to handle different situations, but we need to make sure to recognise the difference between urgent incidents and the ones that can usually be handled without the infraction as a final outcome.
From the previous chapter, you learned everything regarding offences that you could possibly face during your time anywhere on Habbo – we definitely encourage you to always speak up about the issues around you, especially if you are a victim.
The Foundation team of SWAT trusts each member to use their judgement, so if at any point something doesn’t feel right and you believe an infraction is the right decision, then please feel free to log it and ask people around you to witness – although always remember that your infraction is official once approved by the authorised rank.
Here is a few incident examples and how they would be handled:
Promotion Policy – Infraction example 1
See Code of Conduction, section 6c, subsection iv
In this example, a SWAT member (cupcakebiaa) promotes two members with less than 5 minutes between promotions.
An HR (bambiagent) politely corrects her on the mistake and explains what she did wrong.
Promotion Policy – Infraction example 2
See Code of Conduction, section 6c, subsection ii
SWAT member (-avocadorable) is seen promoting another member when their online time is only 63 seconds. According to the Code of Conduct, the minimum online time required is 15 minutes.
If you notice someone doing this, they should be given a verbal warning the first time they do it and then an official written warning. Please remember to inform the member what they did wrong so they can learn from their mistakes.
Room Etiquette – Infraction example
See Code of Conduct, section 3b, subsection ii
SWAT member (Adra_07) is caught idling while in FTF. He should ensure to always be alert while filling a station.
This would warrant a verbal warning on the portal as a first time offence.
Behavioural Standards – Infraction example 1
See Code of Conduct, section 1b
A potential new member (Vaicyon) is seen being disrespectful towards a SWAT member (-avocadorable) when she is just trying to do her job by training him.
If this were a SWAT member, they should receive a verbal warning at first. Seeing as this is a potential new member, you could deny them training for being disrespectful after explaining why.
Behavioural Standards – Infraction example 2
See Code of Conduct, section 1d
SWAT member (-avocadorable) is seen excessively spamming heart symbols while in base. It is disrupting the flow of conversations in base.
This would result in a verbal warning as a first time offender.
How to log an infraction
Once you reach the Detectives division, you will automatically get access to the Infractions section on the portal. Simply click on: Logs > Infractions > “Add Infraction”. Fill out the Username, Action Type, Information and Evidence Uploads.
- Action Type: The options you have are Warning, Demote or Fired. Depending on the severity of the incidence, you will select the appropriate type.
- Warning is used for both verbal and written warnings! If a verbal warning is the case, remember to indicate in the beginning “VERBAL WARNING” so it can be distinguished from a written warning.
- Demotion, when selecting demotion, a new section called “Rank after demotion” will appear. In order to figure out which rank to put, you’ll subtract one or two divisions for non-iCs and one or two ranks for iCs. This means that if someone is mid division, you’ll give them the rank mid division 1 or 2 below (not automatically last or first rank of the division below).
- Fired is only to be used is people have already received a demotion before or if they break a major offence.
- Information: Mention the official rule from the Code of Conduct that was broken and include a brief summary of the circumstances that lead to the warning/demotion/firing. If there were witnesses, you can include them at the end of the information. Should you have the evidence in the form of a link, you would include it here.
- Evidence Uploads: Screenshots that can clearly prove your reasonings for reporting this specific issue. May sometimes be withheld in sensitive cases if Foundation deem it reasonable.
Evidence Validity
Evidence is a very important and mandatory part of each infraction that you log on SWAT’s portal. Therefore, it is important that you fill out all the applicable fields correctly and include as much information as possible.
If a logged infraction does not contain a screenshot evidence or sufficient information about the breach of rules, it will be denied by a 1iC+ when reviewed. Therefore, it’s very important to make sure you have concrete evidence before submitting an infraction!
Outro
With the help of our past and present iC Team, we’ve been able to put together this guide for all our members. Hopefully you will use it wisely and learn something from it!
This guide was initially made by a group of iCs that have for the most part retired now, but seeing as it has helped so many, some members of the current team have taken the time to improve and update it! Therefore, special credits below have been included to show gratitude for the hard work and help with this fantastic guide!
Credits:
– Pythons and Adra_07 who were some of the original people to create this guide.
– protestor32 who remade lost tables.
– cupcakebiaa, bambiagent, and -avocadorable for helping out making some fun examples and providing suggestions on changes that could be made!
Additionally credits to the original makers of the Guide that have now retired from SWAT: sk33r, Becca_4, jurlot, jabbowocheez, roshieyuu, allyyy, Nikyuu and LadyEmperor.
